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Guide: When something's wrong

eris isn't replying

Something between your message and Claude is stuck, and these checks find what.

Your message

reaches

Your device

Online, with eris running?

which runs

Claude Code

Installed and signed in?

which asks

Claude, by Anthropic

Up and running?

Claude Code isn't installed

eris talks to Claude through it.

Fix: Install it (how), and check claude runs in a terminal. As root with full permissions, it needs a sandbox: touch ~/.eris/sandbox on a VM or container, or run eris as a normal user.

Claude Code isn't signed in

Or its login has expired.

Fix: Run claude on the device and sign in, or eris setup --claude-token.

Claude is having problems

Every device is stuck the same way.

Fix: Check status.claude.com, and try again later.

The device is offline or restarting

Another online device takes over. If none is online, nothing answers.

Fix: Check Instances, then wake or restart the device.

macOS is waiting for permission

Someone at the Mac has to answer it.

Fix: Allow or deny it there. Why it asks.

Something else

eris status says if it's linked, has your settings and is running. Its log: ~/.eris/eris.log, or journalctl -u eris (with --user for a user service).

Fix: Restart eris: eris service install, or after a reboot without systemd, eris service start.